Question 1

What is the Loyalty Membership?

Accepted Answer

It's our way of looking after customers who come back to us. Book two carpet steam cleans on the same property within 12 months and you'll save on both, with priority booking when you return for your second clean.

Question 2

Do I need to sign up for the membership?

Accepted Answer

No separate sign-up needed. Your membership starts automatically as soon as you book your first carpet steam clean with us.

Question 3

How long do I have to use my membership?

Accepted Answer

You have 12 months from the date of your first clean to book and complete your second clean. The clean date is what counts, so make sure both are scheduled within that window.

Question 4

How much do I save?

Accepted Answer

You save 20% on your second clean. If you book both cleans up front, we'll also take 10% off your first clean, so you save on both.

Question 5

When are the discounts applied?

Accepted Answer

Your savings are applied straight to your quote and invoice, so you'll see them before you pay. There's nothing extra you need to do to claim them.

Question 6

Do the discounts apply to add-ons like pet hair removal or flea treatment?

Accepted Answer

Yes. Your member discount applies to your full invoice, including any add-ons you book with your carpet steam clean.

Question 7

Can I use the membership with other offers or promotions?

Accepted Answer

The membership discount can't be combined with other offers or promotions. You'll always get whichever option saves you the most.

Question 8

What does the membership cover?

Accepted Answer

The membership covers carpet steam cleaning only. Other services aren't included for now, but we may expand this later.

Question 9

Are there any conditions I should know about?

Accepted Answer

Yes, a few simple ones. Both cleans need to be at the same property and for the same customer. Your first clean needs to be paid in full before your membership benefits kick in. And your second clean needs to be completed within 12 months of your first.

Question 10

Can I use the membership on more than one property?

Accepted Answer

You can have a separate membership running on each of your properties. The membership itself is tied to one property at a time, so each home runs on its own 12-month window.

Question 11

How does priority booking work?

Accepted Answer

When you book your second clean as a member, you go to the front of the queue. That means you get the next available slot ahead of non-members, so it's easier to schedule.

Question 12

Can I reschedule my second clean?

Accepted Answer

es, you can reschedule once, as long as you let us know 48 hours or more before your booked clean date.

Question 13

What if I need to cancel my second clean?

Accepted Answer

You can cancel your second clean at any time. There's no payment taken up front, so there's nothing to refund. Just be aware that cancelling may affect your first clean discount, so it's worth reading the next question.

Question 14

What happens to my first clean discount if I cancel my second clean?

Accepted Answer

If you locked in both cleans up front and got 10% off your first clean, here's how it works. If you cancel the second clean within 6 months of your first booking, we'll invoice the 10% as a separate charge. If your first clean hasn't been paid yet, we'll simply invoice it at the full price. Cancel after 6 months and we'll let it go.

Question 15

What happens if I move or sell my property mid-membership?

Accepted Answer

You can transfer your membership to your new property. Just let us know your new address when you book your second clean and we'll take it from there.

Question 16

Can I gift or transfer my membership to someone else?

Accepted Answer

The membership is tied to you as the customer and can't be transferred to another person.

Question 17

What happens if I don't book my second clean in time?

Accepted Answer

If your second clean isn't completed within 12 months of your first clean, your membership lapses and the discounts no longer apply. You're always welcome to start a fresh membership with your next booking.

Question 18

Can the membership terms change?

Accepted Answer

We may update the membership terms from time to time. If you're already a member, we'll honour the original terms for your current 12-month window.

Exclusive Loyalty Memberships with iClean Canberra

A simple way to save on your carpet steam cleans and care for your carpet.

Better for your carpets, better for you

Book your first clean to start

Ways the membership looks after you

20% off your second clean

10% off your first clean

Priority booking on your return

Simple to start, easy to come back

Step 1

Step 2

Step 3

One clean is all it takes to get started

Book your first carpet steam clean to get your 20% discount.

Frequently asked questions

A quick rundown of the things people usually ask, so you can feel confident about how it all works.

What is the Loyalty Membership?

Do I need to sign up for the membership?

How long do I have to use my membership?

How much do I save?

When are the discounts applied?

Do the discounts apply to add-ons like pet hair removal or flea treatment?

Can I use the membership with other offers or promotions?

What does the membership cover?

Are there any conditions I should know about?

Can I use the membership on more than one property?

How does priority booking work?

Can I reschedule my second clean?

What if I need to cancel my second clean?

What happens to my first clean discount if I cancel my second clean?

What happens if I move or sell my property mid-membership?

Can I gift or transfer my membership to someone else?

What happens if I don't book my second clean in time?

Can the membership terms change?

Exclusive Loyalty Memberships with iClean Canberra

A simple way to save on your carpet steam cleans and care for your carpet.

Better for your carpets, better for you

Book your first clean to start

Ways the membership looks after you

20% off your second clean

10% off your first clean

Priority booking on your return

Simple to start, easy to come back

Step 1

Step 2

Step 3

One clean is all it takes to get started

Book your first carpet steam clean to get your 20% discount.

Frequently asked questions

A quick rundown of the things people usually ask, so you can feel confident about how it all works.

Question

What is the Loyalty Membership?

Question

Do I need to sign up for the membership?

Question

How long do I have to use my membership?

Question

How much do I save?

Question

When are the discounts applied?

Question

Do the discounts apply to add-ons like pet hair removal or flea treatment?

Question

Can I use the membership with other offers or promotions?

Question

What does the membership cover?

Question

Are there any conditions I should know about?

Question

Can I use the membership on more than one property?

Question

How does priority booking work?

Question

Can I reschedule my second clean?

Question

What if I need to cancel my second clean?

Question

What happens to my first clean discount if I cancel my second clean?

Question

What happens if I move or sell my property mid-membership?

Question

Can I gift or transfer my membership to someone else?

Question

What happens if I don't book my second clean in time?

Question

Can the membership terms change?